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  • Privacy Policy

    Your Privacy Matters: How We Safeguard Your Information?

1. Introduction

The website page sets out the privacy policy of AJENT WA PTY LTD, ABN: 40 676 925 910 (referred to in this privacy policy as 'we', 'us', or 'our'). 

We are committed to protect privacy and handle personal information responsibly in accordance with Privacy Act 1988 (Cth). The Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the relevant privacy laws and legislation. By accessing or using our website, you consent to the terms of this Privacy Policy.

We may change the Privacy Policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current Privacy Policy. By using our services, you consent to the terms of this Privacy Policy.

2. Types of Personal Information We Collect

We may collect and retain the following types of personal information:

(a)  Name

(b)  Mailing or street address

(c)  Telephone number and other contact details such as email address

(d)  Credit card or other payment information

(e)  Information about your business or personal circumstances

(f)  Information in connection with client surveys, questionnaires and promotions

(g)  Your device identity and type, IP address, geo-location information, page view statistics, standard web log                       information

(h) Information about third parties 

(i)  Information about your interactions with us (such as purchase history or customer service inquiries)

3. How We Collect Personal Information

We may collect personal information either directly from you, or from third parties, including where you:

(a)  Contact us through our website
(b)  Receive services from us
(c)  Submit any of our online forms
(d)  Communicate with us via email, telephone, SMS, or otherwise
(e)  Publicly available sources
(f)  Interact with our website, social applications, services, content and advertising
(g)  Invest in our business or enquire as to a potential purchase in our business

We may also collect personal information through use of web analytics tool, 'cookies' or other similar tracking technologies that allow us to track and analyse our website usage. Cookies are small files that store information on your device and enable or allow the creator of the cookie to identify when you visit different website pages. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser or deny cookies where option is made available.
4. Use of Your Personal Information

We collect and use personal information for the following purposes:

(a)  To provide goods, services or information to you

(b)  For record keeping and administrative purposes

(c)  To provide information about you to our contractors, employees, consultants, agents or other third parties for the   purpose of providing goods or services to you

(d)  To improve and optimise our service offering and customer experience

(e)  To comply with our legal obligations, resolve disputes, or enforce our agreements with third parties

(f)  To send other information that may be of interest to you for the purpose of direct marketing (in accordance with       the Spam Act). We may provide an option to opt-out of receiving marketing materials from us (e.g. an                                                unsubscribe link)

(g)  To send administrative messages, reminders, notices, updates, security alerts

(h)  To conduct business including application of employment by you

We may disclose your personal information to cloud providers, contractors and other third parties located inside or outside Australia (e.g. product offering where information is stored outside of Australia). If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it. Information collected and retained by us will not be shared, sold or disclosed unless consented or authorised under the exemptions specified in the Privacy Act.

5. Information Security

We maintain reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.

6. Data Subject Rights

You have the right to:


(a)  Request and correct your personal information at any time by using the 'Contact Us' tab located in the webpage footer

(b)  Request to erase personal data excluding data we are obliged to keep for administrative, legal, or security               purposes

(c)  Data portability

(d)  Withdraw consent at any time where we rely on consent to process your personal data


We may request you to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with access to all your personal information within a reasonable timeframe.


7. Cookies

We may use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. You may be able to choose from the cookie banner to accept or decline. 

8. Contact Information

If you believe your privacy has been breached or you have concerns about how we handle personal information, please contact us using the details provided below or visit https://www.ajent.com.au/contact-us.